About Us
Our Values
At Perfect Stays we believe in the power of teamwork and collaboration, this allows us to provide you with exceptional properties for your Kiwi holidays, business trips, and special occasions. Get to know our talented team who make all of this possible.
Meet The Founder
Katie O’Brien - Founder and Managing Director
In 2020, after several years of managing Airbnb properties for family and friends while balancing parenthood, I decided to take a leap and turn my passion into a full-fledged business. That’s when I made the leap to establish Perfect Stays. My mission was to create a unique, tailored service for property owners, one that went beyond the standard property management offerings. I wanted to offer a personalised approach that allowed investment property owners to maximise the potential of their properties by renting out furnished homes on popular platforms like Airbnb.
What started as a simple solution for short-term accommodation grew into a broader vision. I aimed to provide a range of services that catered to diverse needs, including not only short-term guest accommodation but also long-term rental options. Whether it’s managing furnished or unfurnished tenancies, I wanted to offer flexible solutions that supported the various needs of both property owners and tenants.
The aim was always to build a business that could evolve and adapt to the changing landscape of property management—offering everything from guest stays to more traditional rental solutions, all while maintaining a high level of care and attention for our clients.
Meet The P.S Team
The in-house team work hard in all departments. Specialising in premium housekeeping, reservation management, accounts and business support. There is never a dull moment in our 24-hour daily service!
We couldn’t do what we do without our dedicated contractors. Allowing us to achieve exceptional cleanliness in the Perfect Stays homes, and ensure they are maintained to a high quality standard.
We are driven by feedback from you, and customer success. Our goal is to exceed expectations every step of the way and make your experience one to remember. The team consistently strives to grow and challenge innovation within the company.
Our Story
Katie started her solo mission operating from the garage of her home, with a property portfolio of under ten. Housekeepers would come and go to collect equipment in between stays, and everything the business needed to run could be found here.
With quick growth, the garage became quickly outgrown and Katie set out to find the first relocation destination. As some of you will remember, the first Perfect Stays office was located in Merivale, Christchurch. Katie and Anika (accounts and business support manager) worked away in a small 4×4 office juggling multiple roles. This lasted a couple of years until it was time to move again!
At the beginning of 2023, the office moved to where we are now. With the current office ground floor working as what we call the ‘depot’. Which operates seven days a week as the home base for all of our housekeepers to collect fresh linen and cleaning supplies as needed. Above the depot is our office! A small team working together Monday – Friday to create a seamless guest experience and constantly working towards improving and innovating our systems.
The team is always on the move, out and about spending time in the houses under our portfolio to seek improvements and ensure they are presented perfectly. There truly is no average working day in the Perfect Stays office!
But it doesn’t stop at the usual Monday to Friday. Someone from our team is always ready to answer your phone calls and assist you at any time of the day, every day!
The Perfect Stays portfolio now has over 60 properties that are managed by our team of nine with a level of care, love and attention that larger companies simply can’t match.